I Alpha test a lot of products.
The one thing they almost all get wrong is crappy product support.
I'm trying out your product at my own expense, because I know it'll break and thus take up my time.
The least you can do is not eat up my time further with crappy support.
#BlockRiot is the home of the blockchain in the fediverse. #cryptotwitter is exiting stage left. @bitcoinhackers.org is great for the Maximalists. The rest of us can land here!